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The value I bring clients is primarily around coaching them into confidence, helping them question their assumptions and cheering them on as they grow and act on their strengths. They mostly think they are buying journey maps and wireframes.Permalink On twitter.com
♻️ 1 Retweets
❤️ 33 Favorites
2019 Nov 3
Mood +8 🙂
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…in reply to @axbom
Last week I was speaking internally at a company, saying we need to be honest about 1 What we know about people is less than we'd like to know. 2 What people do is not always what we want them to do. 3 What we do has different effects than our intentions. Honesty begets change.On twitter.com
♻️ 3 Retweets
❤️ 21 Favorites
2019 Nov 3
Mood +5 🙂
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…in reply to @axbom
You can read more about those "gaps" in The Art of Action by Stephen Bungay. goodreads.com/book/show/9973202-the-art-of-actionPermalink On twitter.com
❤️ 5 Favorites
2019 Nov 3
Mood 0