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Right now extremely pissed off at how I can sign up for a new mobile plan in SECONDS but cancelling the same account involves 25 minutes in a phone queue and 6 minutes with an operator, of which 3 minutes was WAITING for them to send off a physical letter confirmation. 😤On twitter.com
♻️ 2 Retweets
❤️ 25 Favorites
2019 Sep 30
Mood -7 🙁
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…in reply to @axbom
Small things like this put vulnerable people at risk of not managing to cancel within a critical time frame and unnecessarily losing money (that could for example be required for childrens's clothes, medication, etc.). Which by the way means it's NOT A SMALL THING!Permalink On twitter.com
❤️ 8 Favorites
2019 Sep 30
Mood -6 🙁
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…in reply to @axbom
I bet that poor operator could hear my teeth grinding... "After 25 minutes waiting to talk to you, I would rather just cancel my plan than have a conversation about why I'm canceling my plan. Thank you." [awkward silence] ok. *proceeds to type that response into the CRM* 🙄Permalink On twitter.com
❤️ 2 Favorites
2019 Sep 30
Mood -1 🙁
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…in reply to @axbom
My point really here is that I'm not surprised and I know many things are like this. I'm obviously going to be okay. But when you start applying thinking tools to assess risks and impact for vulnerable people, shit like this gets nasty really fast.Permalink On twitter.com
❤️ 4 Favorites
2019 Sep 30
Mood -7 🙁