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When I started doing talks on accessibility, I did not imagine that 15 years later most organizations still wouldn't manage to be inclusive online. But this made me research behavioral ethics to better understand why humans keep making bad decisions.
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…in reply to @axbom
Building resilience, in yourself and others, will assist in mitigating the forces that promote our poor choices. Along with impact management I believe this will be of huge importance to the tech developments of our future. When frustration hits, changing perspective can help.